Return & Refund Policy

1. Overview

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Because vintage audio parts and equipment are often rare, delicate, and decades old, all items are sold as‑is. We do our best to describe every product accurately, including cosmetic condition, functionality, and any known issues. Please read listings carefully before purchasing.

This policy explains when returns or refunds may be accepted.

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2. Eligibility for Returns

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Returns are accepted only under the following conditions:

A. Item Arrives Damaged

If your item arrives damaged during shipping:

• Contact us within 48 hours of delivery

• Provide clear photos of the item, packaging, and shipping label

• Keep all packaging materials for carrier inspection

We will assist with a shipping‑carrier claim and determine whether a refund, replacement, or partial compensation is appropriate.

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B. Item Not as Described

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If the item differs significantly from the listing description:

• Contact us within 7 days of delivery

• Provide photos and details of the discrepancy

We will review the case and offer a refund or partial refund depending on the situation.

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3. Non‑Returnable Items

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Due to the nature of vintage electronics, the following items cannot be returned:

• Items listed as “untested,” “for parts,” or “not working”

• Vacuum tubes, capacitors, and other consumable components

• Items damaged due to incorrect installation, misuse, or modification

• Items that have been opened, altered, or tampered with after delivery

• Items functioning as described but not meeting buyer expectations

We cannot accept returns based on compatibility issues — please verify specifications before purchasing.

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4. Refund Process

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If a return is approved:

• The item must be shipped back in its original condition and well packaging

• Buyers are responsible for return shipping costs unless the error was ours

• Refunds are issued after the item is received and inspected

• Refunds are processed to the original payment method

Please allow 3–7 business days for refund processing after inspection.

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5. Lost or Missing Shipments

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If a package is lost in transit:

• We will assist in filing a claim with the carrier

• Refunds or replacements depend on the carrier’s investigation outcome

We cannot refund orders marked as delivered by the carrier unless proof of non‑delivery is provided.

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6. Cancellations

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Orders may be cancelled before shipment. Once an order has shipped, it cannot be cancelled.

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7. Contact

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For return or refund inquiries, please contact: vintubeplace.shop@gmail.com

We’re committed to ensuring a smooth and transparent experience for all customers.