Shipping Policy
1. Order Processing Time
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All orders are processed within 1–5 business days. Because many items are vintage, rare, or fragile, additional time may be required for safe packing. If extra handling time is needed, you will be notified promptly.
Orders are not shipped on weekends or public holidays.
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2. Packaging & Handling
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We take special care to protect vintage audio parts and equipment:
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Components are wrapped with anti‑static or protective materials when appropriate
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Vacuum tubes, transformers, and delicate parts receive double‑layer cushioning
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Heavy items may ship in reinforced boxes
Our goal is to ensure your item arrives exactly as described.
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3. Shipping Methods & Delivery Times
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We offer multiple shipping options depending on your location:
Domestic Shipping (Hong Kong SAR)
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Standard courier: 2–4 business days
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SF Express / Local courier options available
International Shipping
We ship worldwide using trusted carriers such as:
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Hongkong Post
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UPS
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DHL
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FedEx
Delivery times vary by destination and shipping method:
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Asia: 7–14 business days
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Europe / North America: 10–20 business days
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Other regions: 10–30 business days
Please note: Customs delays may extend delivery times.
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4. Shipping Rates
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Shipping charges are calculated at checkout based on:
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Package weight
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Dimensions
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Destination
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Selected shipping method
Heavy items (e.g., transformers, amplifiers) may incur higher shipping costs due to weight.
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5. Customs, Duties & Taxes
International buyers are responsible for any customs fees, import duties, VAT, or taxes imposed by their country.
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6. Order Tracking
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Once your order ships, you will receive a tracking number via email. Tracking updates depend on the carrier and may take 24–48 hours to appear.
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7. Lost, Damaged, or Delayed Shipments
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Lost Packages
If a package is lost in transit, we will assist in filing a claim with the carrier. Refunds or replacements are handled case‑by‑case depending on the carrier’s investigation.
Damaged Packages
If your item arrives damaged:
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Contact us within 48 hours
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Provide photos of the packaging and item
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Keep all packaging materials for carrier inspection
We will work with you to resolve the issue promptly.
Delays
We are not responsible for delays caused by:
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Customs processing
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Carrier disruptions
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Weather events
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Incorrect shipping information provided by the buyer
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8. Incorrect or Incomplete Addresses
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Buyers are responsible for providing accurate shipping information. If a package is returned due to an incorrect address, the buyer must pay reshipping fees.
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9. Local Pickup (Optional)
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If you are located in Hong Kong SAR, local pickup may be arranged by appointment. Contact us before placing your order if you prefer this option.
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10. Contact
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For any shipping‑related questions, reach out at: vintubeplace.shop@gmail.com We’re here to help ensure your vintage audio gear arrives safely and smoothly.